6 Types of Assessments to Drive Employee Engagement

Employee engagement can be made simple as well. The recent learning environment has seen an explosion of digital content, which makes it easier for you to train your employees on essential skills. The advantages of mobile learning for organizations are many. Most popular ones are that they save a lot of time, reduce training costs and also enable employees to learn at their own convenience as learners are not restricted to the confines of a classroom or strict timings. However, there are also challenges to incorporating mlearning – one of the biggest ones is finding ways capture the attention of learners, and keeping them engaged.

The goal of any training program is to ensure that the learners grasp the concepts and retain it. During a typical classroom scenario, non-verbal gestures and face to face interactions play a vital role in ensuring learner engagement. The age old rule to check if people have understood the learning is with assessments. There are a lot of ways to ensure employee engagement and assessments with engaging questions is a key one. With assessments, you can not only evaluate the learner’s understanding but track their performance as well. Needless to say, you have to ensure that you align these assessments with the learning objectives of the course.

But how do you ensure employee engagement and active participation in training?

There are a lot of ways to engage your audience with mobile or web training content. The most common and effective way to do this is by creating tests in regular intervals during the course that keep the learners on their toes as well as give them an incentive to stay engaged. So the question is – what kind of questions should you choose?

This blog lists the most effective and popular question types that trainers choose and learners enjoy.

1. Multiple Choice Questions

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Multiple choice questions are one of the most effective and widely used question types in mlearning courses. They present several choices to a question, out of which only one is correct and the rest of the options are developed smartly, which look close to the correct one but aren’t. Once can be very creative with such questions and keep the learners hooked to their screens, making them think and analyze, thereby increasing employee engagement levels.

It might seem simple to create some multiple choice questions, but it can be very challenging to create effective MCQs. These questions need to not only ensure that they cover the mlearning content, but also ask questions outside the course using the same concepts. For example, if the course is about the steps of pitching a particular product, the MCQs can give four options around a question which involves responses from a potential client and how to tackle them.

2. Text-input

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These type of questions also expect full learner attention. It can either be typing out the missing alphabet, missing word or writing subjective answers to questions. For the first two, the learner needs to know the exact answer, while the latter can be any subjective response where the learner needs to type out his/her answer in a few words. Fill in the blank questions also do not give out any hints to the learner. But in case you want a detailed written answer, it is always a good idea to set the expectations in the question, with appropriate text, video or audio.

3. Multiple Select

 

A multiple select question has more than one correct answer. Such questions are usually intended to make the learner recall concepts that were covered in detail. These questions also need to be designed smartly as the options need to be well thought. The options need to be clear, perfect and specific, without any general options like “All of the above” or “None of the above.” And the scoring also needs to be done as per the candidate’s correct or wrong response.

4. Reordering

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These kinds of questions are in the form of a jumbled up sequence for any concept. There is only one correct answer here and the learner needs to drag and drop to make the correct sequence. Missing out on any step will make the entire answer wrong. Hence, the learner needs to read the question very carefully and be very sure about his/her responses. Such questions can be difficult and hence the content needs to be well thought of.

5. Viva

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This is a very effective way to bring the learner close to a traditional face-to-face assessment, which can greatly increase employee engagement levels. Over here, the learner records his/her response in the form of a video which gets stored at the back-end for the trainer to view later. The question can be textual, audio based, image based or video based and the learner needs to answer the question within a stipulated time. This is also the best way to ensure that the learner is not cheating through the course, as it provides ample proctoring and captures the surrounding audio as well.

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These types of questions are quite common and widely used wherein a learner is presented with a situation and asked if the statement or situation presented is correct or incorrect. Such questions usually test the learner’s prior knowledge. The options to such questions need to be specific and non-ambiguous / straightforward. The question content can include an image, video or HTML code.Using such engaging questions is likely to improve the quality of your mlearning courses, and overall training.

6. QR Code

A mobile device can enable this easily with the help of something as simple as a QR code. Say for instance at the time of creating a mobile course, the trainer can add a QR code whose successful scanning will lead to the next sequential set of training content. The trainer then takes a copy of that same QR code and puts it in somewhere inside the classroom and voila, every person who attends the session can scan the code and have his/her information captured and recorded! A paper free, ink free and hassle free procedure to track the attendance of a learner.

Using such interactive questions can really stimulate the interest levels of employees and ensure better participation, as it is a refreshing break from monotonous form fill ups and Q&A’s. It’s time we did something to see better employee engagement levels among our employees. If you have more points to add to this, please feel free!

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About the Author

Bhaswati B

Bhaswati is a Product Specialist at Capabiliti, a mobile-first training and engagement solution for enterprises. Passionate about economics, Bhaswati also loves storytelling. She has a keen interest in start-ups, food and travel. In her 'me time' she picks up fiction novels, tries different cuisines or explores routes to less-traveled places on the world map. Follow her @Bhaswatibh